Frequently Asked Questions

How does shipping work? 

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After your order has been confirmed and authorized, it will be processed and shipped out to you within 7-10 business days.  This does not include weekends and holidays. Please allow 3-7 business days for USPS ground delivery. International orders will now be shipping via USPS International. USPS International may take longer than domestic shipping (up to 4 weeks).

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  • We do not ship orders on weekends and holidays. THE GLOW COLLECTION  is not responsible for incorrect addresses. Please note that any packages that need to be re-routed are subject to a small fee.

  • THE GLOW COLLECTION is not responsible for Duty and Freight Charges for International Orders. 

  • THE GLOW COLLECTION is not responsible for 3rd party shipping companies. 

  • International Shipping Charges vary per country and weight and value of package. You will receive your shipping cost and your final total by email prior to shipping. 

  • We make every effort to deliver your package to you as soon as possible. However, there are some conditions which may cause delays. 

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How soon does my payment get processed? 

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Please note, The Glow Collection does collect payment at time order is placed,   However, THE GLOW COLLECTION cannot always guarantee availability of products. If you have ordered an item that is not available or that is delayed, we will do our best to notify you of this via email. Most often, it will be noted in the item description if it is out of stock. If you have any questions regarding the status of your order at anytime, please email us at info@theglowcollection.co

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How do I cancel my order?

Orders cannot be cancelled once made.  

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How do I return a product?

Returns are granted only if the packaging/seal of the item is not broken. Simply mail back to the return address on the packaging.  We are not responsible for return fees.   

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How do I get a refund?

Refunds are honored if The Glow Collection is found at fault for order, such as incorrect order shipment or broken items. 

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